Our Commitment to Your Privacy
Your privacy is very important to InBalance Physio and Pilates. As part of the normal operation, IBPhysio may collect certain information from you. This privacy policy details what information IBPhysio collects, how it uses that information and what your rights are regarding any information that you supply to it. IBPhysio is subject to the requirements of applicable Australian law and strives to meet the requirements of the Australian Privacy Principles.
Your information and Your Right to Privacy
You can elect to provide as much or as little information as you choose although IBPhysio requires a minimum set of information in order to commence and undertake treatment effectively. What you provide is your choice.
IBPhysio will under no circumstances sell, trade or rent any personal information that you supply to it to any third party. In short, information you supply to IBPhysio stays with IBPhysio.
By using the site and IBPhysio’s services, you acknowledge and accept that it will use your personal data as set out in this privacy policy. If you do not accept this privacy policy, please immediately stop using the site and/or the IBPhysio’s services or any part of them. In these circumstances, you will not be able to register or purchase anything further from IBPhysio.
IBPhysio is the controller responsible for your personal data. If you have any questions about this privacy policy, including requests to exercise your legal rights, please contact the practice at admin@ibphysio.com.au. The site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We strongly recommend you read the privacy policy of every website you visit.
IBPhysio adheres to the principles set out in data protection legislation when handling personal data. These principles require personal data to be:
- Processed lawfully, fairly and in a transparent manner
- Collected only for specified, explicit and legitimate purposes
- Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed
- Not kept in a form which permits identification of data subjects for longer than is necessary for the purposes for which the data is processed
- Processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage
- Not transferred to another country without appropriate safeguards being in place
- Made available to data subjects and allow data subjects to exercise certain rights in relation to their personal data
IBPhysio is also responsible and accountable for ensuring that it can demonstrate compliance with the data protection principles listed above.
Collecting Information
IBPhysio may collect, use, store and transfer different kinds of personal data about you. It collects and process personal data about you when you:
- Access and use the site and its services
- Submit a general enquiry
- Enter a competition
- Subscribe to the IBPhysio’s newsletter
- Leave your feedback or review on the site
- Manage your marketing preferences with the IBPhysio
IBPhysio may hold the following information about you:
- Name, address, telephone number(s)
- Date of birth
- Email address
- Occupation
- Transaction details associated with services we have provided to you
- Additional information provided by us to you
- Information you have provided to us via client surveys
IBPhysio may also collect, use and share aggregated data such as statistical or demographic data. Aggregated data derived from your personal data but is not considered personal data under data protection law as it does not directly or indirectly reveal your identity. For example, IBPhysio may aggregate data about your use of the site to calculate the percentage of users accessing a specific feature. Likewise, IBPhysio may aggregate data that it collects through your use of the site in order to produce certain benchmarking reports. However, if IBPhysio combines or connects aggregated data with your personal data so that it can directly or indirectly identify you, IBPhysio treats the combined data as personal data which will be used in accordance with this privacy policy.
Access to Personal Information
You have the right to review and alter any personal information that IBPhysio stores about you. After all, it is your information, so you should be the person that controls it. Should you wish to access this information please contact IBPhysio. Unless the access you request will require special steps or significant resources, there will be no charge for providing you with this access.
Opt-Out
By choosing to register IBPhysio’s web site or as a client of IBPhysio, you may receive information from IBPhysio about services, and offers. IBPhysio uses this method to communicate quickly with you. You have the right to refuse inclusion on a mailing list. You can make a request to remove your email address from a mailing list by contacting IBPhysio at admin@ibphysio.com.au.
IBPhysio uses your email address, your mailing address and phone number to contact you regarding administrative notices, publications, and communications relevant to your use of the site and services. If you do not wish to receive these communications, you can opt out by contacting the privacy officer at admin@ibphysio.com.au.
Cookies
As part of the normal operation of this site, your internet browser will be sent a “cookie” (a temporary internet file). This cookie enhances the site’s functionality with features such as membership logon and electronic ordering. By itself, this cookie can only identify your computer to IBPhysio’s server; it is not used to identify you personally.
Change of Purpose
It is not anticipated that any information will be disclosed to overseas recipients. If this were to change this page will be updated.
From time to time, IBPhysio may decide to collect different kinds of information. When this occurs, IBPhysio will update this privacy page.
Privacy Enquires
You have the right to complain regarding any aspect of your privacy rights. If you have a complaint, please contact the privacy officer at 02 9976 3540 or by email admin@ibphysio.com.au.
Credit Card Information
IBPhysio does not store credit card information.
IBPhysio Client’s Privacy
IBPhysio as a strong commitment to protecting your privacy and ensuring the confidentiality and security of personal information provided to IBPhysio by you.
You have the right to access the personal information about yourself held by IBPhysio and to correct information which is inaccurate. To change your information, you must contact IBPhysio at 02 9976 3540 or by email admin@ibphysio.com.au.
Information you have provided to IBPhysio is used to:
- Maintain your client profile information
- Provide information to consumers and others on the availability of physiotherapy services
- Conduct market research in order to identify and analyse the ongoing needs of IBPhysio clients
- Provide you with IBPhysio publications and information
- Provide you with access to and information about current and future clinic offerings
The only relevant third parties will be suppliers that IBPhysio has entered into a commercial arrangement.
Consent
You acknowledge and agree that by providing your personal and/or sensitive information to IBPhysio that IBPhysio, and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your personal information in the manner set out in this privacy policy and in accordance with the Australian Privacy Principles.
Contact Us
Please do not hesitate to contact us if you have a concern or issue in relation to how we collect, store, use or disclose your personal information.
If your concern relates the services offered by IBPhysio please contact us by email to admin@ibphysio.com.au or call or mail us at the following address:
InBalance Physio and Pilates
Postal address: Suite 14, Level 2
22 Darley Road, Manly NSW 2095
Telephone: 02 9976 3540
Facsimile: 02 9976 3290